Technology is one of the largest expenditures for most organizations. It is a critical component of today’s business infrastructure and at the core of many customer service, productivity, risk management and cost reduction initiatives.
But technology spending is often questioned and with good reason. Research reveals that 10% to 20% of a typical company’s technology budget is wasted or used unwisely and just 32% of projects are delivered on time, on budget, and with the required features.
While executives are uncomfortable with the current situation, many are unsure what to do because of the lack of relevant information needed to evaluate technology decisions, or to measure technology spending and performance.
- strategy, path, problems and all or part of the “build”
- high level tech troubleshooting and management